1# Operating our services 2 3## Mailing list moderation 4 5Our [mailing lists] experience the same barrage of spam mails than any 6other email address. We do have a spam filter in front of it, and 7since the lists require registration, spam ends up in the moderation 8queue. But not only spam ends up there, sometimes users send inquiries 9without registering first. It's a custom of the project to let these 10through, so that such emails can be discussed. This requires manual 11intervention. 12 13This section describes the tasks related to mailing list management. 14 15### Registration 16 17To participate in mailing list moderation, you need to become a list 18moderator or owner. This is up for the existing owners to handle and 19if you want to contribute in that area, it might be best to bring it 20up at the leadership meeting. 21 22After gaining leadership approval, list admins can add you to the 23appropriate group in the [mailing list backend] by selecting the list, 24then User / group-name, and add your email address there. 25 26### Regular tasks 27 28Most of our lists are auto-subscribing, so users can register 29themselves and finish the process by responding to the double-opt-in 30email. Some lists are manually managed though. The [mailing list 31backend] shows the number of open subscription requests for these 32lists on the mailing list's main page. 33 34It also provides a list of held messages, where they can be accepted, 35rejected or dropped. Spam should be dropped, that's clear. Emails with 36huge attachments (e.g. screenshots) should be rejected, which gives 37you an opportunity to explain the reason (in case of large 38attachments, something like "Please re-send without attachments, offer 39the files through some other mechanism please: Our emails are 40distributed to hundreds of readers, and sending the files to everybody 41is inconsiderate of traffic and storage constraints.") 42 43Legit emails (often simple requests of the form "is this or that 44supported") can be accepted, which means they'll be sent out. 45 46If you notice recurring spam sources (e.g. marketers) you can put them 47on the [global ban list] to filter them out across all lists. It takes 48entries in regular expression format. 49 50[mailing lists]: https://mail.coreboot.org/hyperkitty/ 51[mailing list backend]: https://mail.coreboot.org/postorius/ 52[global ban list]: https://mail.coreboot.org/postorius/bans/ 53