1// Copyright 2023 Google LLC 2// 3// Licensed under the Apache License, Version 2.0 (the "License"); 4// you may not use this file except in compliance with the License. 5// You may obtain a copy of the License at 6// 7// http://www.apache.org/licenses/LICENSE-2.0 8// 9// Unless required by applicable law or agreed to in writing, software 10// distributed under the License is distributed on an "AS IS" BASIS, 11// WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. 12// See the License for the specific language governing permissions and 13// limitations under the License. 14 15syntax = "proto3"; 16 17package google.cloud.dialogflow.v2; 18 19import "google/api/annotations.proto"; 20import "google/api/client.proto"; 21import "google/api/field_behavior.proto"; 22import "google/api/resource.proto"; 23import "google/cloud/dialogflow/v2/conversation_profile.proto"; 24import "google/cloud/dialogflow/v2/participant.proto"; 25import "google/cloud/dialogflow/v2/session.proto"; 26import "google/protobuf/timestamp.proto"; 27 28option cc_enable_arenas = true; 29option csharp_namespace = "Google.Cloud.Dialogflow.V2"; 30option go_package = "cloud.google.com/go/dialogflow/apiv2/dialogflowpb;dialogflowpb"; 31option java_multiple_files = true; 32option java_outer_classname = "ConversationProto"; 33option java_package = "com.google.cloud.dialogflow.v2"; 34option objc_class_prefix = "DF"; 35 36// Service for managing 37// [Conversations][google.cloud.dialogflow.v2.Conversation]. 38service Conversations { 39 option (google.api.default_host) = "dialogflow.googleapis.com"; 40 option (google.api.oauth_scopes) = 41 "https://www.googleapis.com/auth/cloud-platform," 42 "https://www.googleapis.com/auth/dialogflow"; 43 44 // Creates a new conversation. Conversations are auto-completed after 24 45 // hours. 46 // 47 // Conversation Lifecycle: 48 // There are two stages during a conversation: Automated Agent Stage and 49 // Assist Stage. 50 // 51 // For Automated Agent Stage, there will be a dialogflow agent responding to 52 // user queries. 53 // 54 // For Assist Stage, there's no dialogflow agent responding to user queries. 55 // But we will provide suggestions which are generated from conversation. 56 // 57 // If 58 // [Conversation.conversation_profile][google.cloud.dialogflow.v2.Conversation.conversation_profile] 59 // is configured for a dialogflow agent, conversation will start from 60 // `Automated Agent Stage`, otherwise, it will start from `Assist Stage`. And 61 // during `Automated Agent Stage`, once an 62 // [Intent][google.cloud.dialogflow.v2.Intent] with 63 // [Intent.live_agent_handoff][google.cloud.dialogflow.v2.Intent.live_agent_handoff] 64 // is triggered, conversation will transfer to Assist Stage. 65 rpc CreateConversation(CreateConversationRequest) returns (Conversation) { 66 option (google.api.http) = { 67 post: "/v2/{parent=projects/*}/conversations" 68 body: "conversation" 69 additional_bindings { 70 post: "/v2/{parent=projects/*/locations/*}/conversations" 71 body: "conversation" 72 } 73 }; 74 option (google.api.method_signature) = "parent,conversation"; 75 } 76 77 // Returns the list of all conversations in the specified project. 78 rpc ListConversations(ListConversationsRequest) 79 returns (ListConversationsResponse) { 80 option (google.api.http) = { 81 get: "/v2/{parent=projects/*}/conversations" 82 additional_bindings { 83 get: "/v2/{parent=projects/*/locations/*}/conversations" 84 } 85 }; 86 option (google.api.method_signature) = "parent"; 87 } 88 89 // Retrieves the specific conversation. 90 rpc GetConversation(GetConversationRequest) returns (Conversation) { 91 option (google.api.http) = { 92 get: "/v2/{name=projects/*/conversations/*}" 93 additional_bindings { 94 get: "/v2/{name=projects/*/locations/*/conversations/*}" 95 } 96 }; 97 option (google.api.method_signature) = "name"; 98 } 99 100 // Completes the specified conversation. Finished conversations are purged 101 // from the database after 30 days. 102 rpc CompleteConversation(CompleteConversationRequest) returns (Conversation) { 103 option (google.api.http) = { 104 post: "/v2/{name=projects/*/conversations/*}:complete" 105 body: "*" 106 additional_bindings { 107 post: "/v2/{name=projects/*/locations/*/conversations/*}:complete" 108 body: "*" 109 } 110 }; 111 option (google.api.method_signature) = "name"; 112 } 113 114 // Lists messages that belong to a given conversation. 115 // `messages` are ordered by `create_time` in descending order. To fetch 116 // updates without duplication, send request with filter 117 // `create_time_epoch_microseconds > 118 // [first item's create_time of previous request]` and empty page_token. 119 rpc ListMessages(ListMessagesRequest) returns (ListMessagesResponse) { 120 option (google.api.http) = { 121 get: "/v2/{parent=projects/*/conversations/*}/messages" 122 additional_bindings { 123 get: "/v2/{parent=projects/*/locations/*/conversations/*}/messages" 124 } 125 }; 126 option (google.api.method_signature) = "parent"; 127 } 128 129 // Suggests summary for a conversation based on specific historical messages. 130 // The range of the messages to be used for summary can be specified in the 131 // request. 132 rpc SuggestConversationSummary(SuggestConversationSummaryRequest) 133 returns (SuggestConversationSummaryResponse) { 134 option (google.api.http) = { 135 post: "/v2/{conversation=projects/*/conversations/*}/suggestions:suggestConversationSummary" 136 body: "*" 137 additional_bindings { 138 post: "/v2/{conversation=projects/*/locations/*/conversations/*}/suggestions:suggestConversationSummary" 139 body: "*" 140 } 141 }; 142 option (google.api.method_signature) = "conversation"; 143 } 144 145 // Generates and returns a summary for a conversation that does not have a 146 // resource created for it. 147 rpc GenerateStatelessSummary(GenerateStatelessSummaryRequest) 148 returns (GenerateStatelessSummaryResponse) { 149 option (google.api.http) = { 150 post: "/v2/{stateless_conversation.parent=projects/*}/suggestions:generateStatelessSummary" 151 body: "*" 152 additional_bindings { 153 post: "/v2/{stateless_conversation.parent=projects/*/locations/*}/suggestions:generateStatelessSummary" 154 body: "*" 155 } 156 }; 157 } 158 159 // Get answers for the given query based on knowledge documents. 160 rpc SearchKnowledge(SearchKnowledgeRequest) 161 returns (SearchKnowledgeResponse) { 162 option (google.api.http) = { 163 post: "/v2/{parent=projects/*}/suggestions:searchKnowledge" 164 body: "*" 165 additional_bindings { 166 post: "/v2/{parent=projects/*/locations/*}/suggestions:searchKnowledge" 167 body: "*" 168 } 169 additional_bindings { 170 post: "/v2/{conversation=projects/*/conversations/*}/suggestions:searchKnowledge" 171 body: "*" 172 } 173 additional_bindings { 174 post: "/v2/{conversation=projects/*/locations/*/conversations/*}/suggestions:searchKnowledge" 175 body: "*" 176 } 177 }; 178 } 179} 180 181// Represents a conversation. 182// A conversation is an interaction between an agent, including live agents 183// and Dialogflow agents, and a support customer. Conversations can 184// include phone calls and text-based chat sessions. 185message Conversation { 186 option (google.api.resource) = { 187 type: "dialogflow.googleapis.com/Conversation" 188 pattern: "projects/{project}/conversations/{conversation}" 189 pattern: "projects/{project}/locations/{location}/conversations/{conversation}" 190 }; 191 192 // Enumeration of the completion status of the conversation. 193 enum LifecycleState { 194 // Unknown. 195 LIFECYCLE_STATE_UNSPECIFIED = 0; 196 197 // Conversation is currently open for media analysis. 198 IN_PROGRESS = 1; 199 200 // Conversation has been completed. 201 COMPLETED = 2; 202 } 203 204 // Enumeration of the different conversation stages a conversation can be in. 205 // Reference: 206 // https://cloud.google.com/dialogflow/priv/docs/contact-center/basics#stages 207 enum ConversationStage { 208 // Unknown. Should never be used after a conversation is successfully 209 // created. 210 CONVERSATION_STAGE_UNSPECIFIED = 0; 211 212 // The conversation should return virtual agent responses into the 213 // conversation. 214 VIRTUAL_AGENT_STAGE = 1; 215 216 // The conversation should not provide responses, just listen and provide 217 // suggestions. 218 HUMAN_ASSIST_STAGE = 2; 219 } 220 221 // Output only. The unique identifier of this conversation. 222 // Format: `projects/<Project ID>/locations/<Location 223 // ID>/conversations/<Conversation ID>`. 224 string name = 1 [(google.api.field_behavior) = OUTPUT_ONLY]; 225 226 // Output only. The current state of the Conversation. 227 LifecycleState lifecycle_state = 2 228 [(google.api.field_behavior) = OUTPUT_ONLY]; 229 230 // Required. The Conversation Profile to be used to configure this 231 // Conversation. This field cannot be updated. 232 // Format: `projects/<Project ID>/locations/<Location 233 // ID>/conversationProfiles/<Conversation Profile ID>`. 234 string conversation_profile = 3 [ 235 (google.api.field_behavior) = REQUIRED, 236 (google.api.resource_reference) = { 237 type: "dialogflow.googleapis.com/ConversationProfile" 238 } 239 ]; 240 241 // Output only. It will not be empty if the conversation is to be connected 242 // over telephony. 243 ConversationPhoneNumber phone_number = 4 244 [(google.api.field_behavior) = OUTPUT_ONLY]; 245 246 // Output only. The time the conversation was started. 247 google.protobuf.Timestamp start_time = 5 248 [(google.api.field_behavior) = OUTPUT_ONLY]; 249 250 // Output only. The time the conversation was finished. 251 google.protobuf.Timestamp end_time = 6 252 [(google.api.field_behavior) = OUTPUT_ONLY]; 253 254 // The stage of a conversation. It indicates whether the virtual agent or a 255 // human agent is handling the conversation. 256 // 257 // If the conversation is created with the conversation profile that has 258 // Dialogflow config set, defaults to 259 // [ConversationStage.VIRTUAL_AGENT_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.VIRTUAL_AGENT_STAGE]; 260 // Otherwise, defaults to 261 // [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.HUMAN_ASSIST_STAGE]. 262 // 263 // If the conversation is created with the conversation profile that has 264 // Dialogflow config set but explicitly sets conversation_stage to 265 // [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.HUMAN_ASSIST_STAGE], 266 // it skips 267 // [ConversationStage.VIRTUAL_AGENT_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.VIRTUAL_AGENT_STAGE] 268 // stage and directly goes to 269 // [ConversationStage.HUMAN_ASSIST_STAGE][google.cloud.dialogflow.v2.Conversation.ConversationStage.HUMAN_ASSIST_STAGE]. 270 ConversationStage conversation_stage = 7; 271} 272 273// The request message for 274// [Conversations.CreateConversation][google.cloud.dialogflow.v2.Conversations.CreateConversation]. 275message CreateConversationRequest { 276 // Required. Resource identifier of the project creating the conversation. 277 // Format: `projects/<Project ID>/locations/<Location ID>`. 278 string parent = 1 [ 279 (google.api.field_behavior) = REQUIRED, 280 (google.api.resource_reference) = { 281 child_type: "dialogflow.googleapis.com/Conversation" 282 } 283 ]; 284 285 // Required. The conversation to create. 286 Conversation conversation = 2 [(google.api.field_behavior) = REQUIRED]; 287 288 // Optional. Identifier of the conversation. Generally it's auto generated by 289 // Google. Only set it if you cannot wait for the response to return a 290 // auto-generated one to you. 291 // 292 // The conversation ID must be compliant with the regression fomula 293 // `[a-zA-Z][a-zA-Z0-9_-]*` with the characters length in range of [3,64]. 294 // If the field is provided, the caller is resposible for 295 // 1. the uniqueness of the ID, otherwise the request will be rejected. 296 // 2. the consistency for whether to use custom ID or not under a project to 297 // better ensure uniqueness. 298 string conversation_id = 3 [(google.api.field_behavior) = OPTIONAL]; 299} 300 301// The request message for 302// [Conversations.ListConversations][google.cloud.dialogflow.v2.Conversations.ListConversations]. 303message ListConversationsRequest { 304 // Required. The project from which to list all conversation. 305 // Format: `projects/<Project ID>/locations/<Location ID>`. 306 string parent = 1 [ 307 (google.api.field_behavior) = REQUIRED, 308 (google.api.resource_reference) = { 309 child_type: "dialogflow.googleapis.com/Conversation" 310 } 311 ]; 312 313 // Optional. The maximum number of items to return in a single page. By 314 // default 100 and at most 1000. 315 int32 page_size = 2 [(google.api.field_behavior) = OPTIONAL]; 316 317 // Optional. The next_page_token value returned from a previous list request. 318 string page_token = 3 [(google.api.field_behavior) = OPTIONAL]; 319 320 // A filter expression that filters conversations listed in the response. In 321 // general, the expression must specify the field name, a comparison operator, 322 // and the value to use for filtering: 323 // <ul> 324 // <li>The value must be a string, a number, or a boolean.</li> 325 // <li>The comparison operator must be either `=`,`!=`, `>`, or `<`.</li> 326 // <li>To filter on multiple expressions, separate the 327 // expressions with `AND` or `OR` (omitting both implies `AND`).</li> 328 // <li>For clarity, expressions can be enclosed in parentheses.</li> 329 // </ul> 330 // Only `lifecycle_state` can be filtered on in this way. For example, 331 // the following expression only returns `COMPLETED` conversations: 332 // 333 // `lifecycle_state = "COMPLETED"` 334 // 335 // For more information about filtering, see 336 // [API Filtering](https://aip.dev/160). 337 string filter = 4; 338} 339 340// The response message for 341// [Conversations.ListConversations][google.cloud.dialogflow.v2.Conversations.ListConversations]. 342message ListConversationsResponse { 343 // The list of conversations. There will be a maximum number of items 344 // returned based on the page_size field in the request. 345 repeated Conversation conversations = 1; 346 347 // Token to retrieve the next page of results, or empty if there are no 348 // more results in the list. 349 string next_page_token = 2; 350} 351 352// The request message for 353// [Conversations.GetConversation][google.cloud.dialogflow.v2.Conversations.GetConversation]. 354message GetConversationRequest { 355 // Required. The name of the conversation. Format: 356 // `projects/<Project ID>/locations/<Location ID>/conversations/<Conversation 357 // ID>`. 358 string name = 1 [ 359 (google.api.field_behavior) = REQUIRED, 360 (google.api.resource_reference) = { 361 type: "dialogflow.googleapis.com/Conversation" 362 } 363 ]; 364} 365 366// The request message for 367// [Conversations.CompleteConversation][google.cloud.dialogflow.v2.Conversations.CompleteConversation]. 368message CompleteConversationRequest { 369 // Required. Resource identifier of the conversation to close. 370 // Format: `projects/<Project ID>/locations/<Location 371 // ID>/conversations/<Conversation ID>`. 372 string name = 1 [ 373 (google.api.field_behavior) = REQUIRED, 374 (google.api.resource_reference) = { 375 type: "dialogflow.googleapis.com/Conversation" 376 } 377 ]; 378} 379 380// The request message for 381// [Conversations.ListMessages][google.cloud.dialogflow.v2.Conversations.ListMessages]. 382message ListMessagesRequest { 383 // Required. The name of the conversation to list messages for. 384 // Format: `projects/<Project ID>/locations/<Location 385 // ID>/conversations/<Conversation ID>` 386 string parent = 1 [ 387 (google.api.field_behavior) = REQUIRED, 388 (google.api.resource_reference) = { 389 child_type: "dialogflow.googleapis.com/Message" 390 } 391 ]; 392 393 // Optional. Filter on message fields. Currently predicates on `create_time` 394 // and `create_time_epoch_microseconds` are supported. `create_time` only 395 // support milliseconds accuracy. E.g., 396 // `create_time_epoch_microseconds > 1551790877964485` or 397 // `create_time > 2017-01-15T01:30:15.01Z`. 398 // 399 // For more information about filtering, see 400 // [API Filtering](https://aip.dev/160). 401 string filter = 4 [(google.api.field_behavior) = OPTIONAL]; 402 403 // Optional. The maximum number of items to return in a single page. By 404 // default 100 and at most 1000. 405 int32 page_size = 2 [(google.api.field_behavior) = OPTIONAL]; 406 407 // Optional. The next_page_token value returned from a previous list request. 408 string page_token = 3 [(google.api.field_behavior) = OPTIONAL]; 409} 410 411// The response message for 412// [Conversations.ListMessages][google.cloud.dialogflow.v2.Conversations.ListMessages]. 413message ListMessagesResponse { 414 // The list of messages. There will be a maximum number of items 415 // returned based on the page_size field in the request. 416 // `messages` is sorted by `create_time` in descending order. 417 repeated Message messages = 1; 418 419 // Token to retrieve the next page of results, or empty if there are 420 // no more results in the list. 421 string next_page_token = 2; 422} 423 424// Represents a phone number for telephony integration. It allows for connecting 425// a particular conversation over telephony. 426message ConversationPhoneNumber { 427 // Output only. The phone number to connect to this conversation. 428 string phone_number = 3 [(google.api.field_behavior) = OUTPUT_ONLY]; 429} 430 431// The request message for 432// [Conversations.SuggestConversationSummary][google.cloud.dialogflow.v2.Conversations.SuggestConversationSummary]. 433message SuggestConversationSummaryRequest { 434 // Required. The conversation to fetch suggestion for. 435 // Format: `projects/<Project ID>/locations/<Location 436 // ID>/conversations/<Conversation ID>`. 437 string conversation = 1 [ 438 (google.api.field_behavior) = REQUIRED, 439 (google.api.resource_reference) = { 440 type: "dialogflow.googleapis.com/Conversation" 441 } 442 ]; 443 444 // The name of the latest conversation message used as context for 445 // compiling suggestion. If empty, the latest message of the conversation will 446 // be used. 447 // 448 // Format: `projects/<Project ID>/locations/<Location 449 // ID>/conversations/<Conversation ID>/messages/<Message ID>`. 450 string latest_message = 3 [(google.api.resource_reference) = { 451 type: "dialogflow.googleapis.com/Message" 452 }]; 453 454 // Max number of messages prior to and including 455 // [latest_message] to use as context when compiling the 456 // suggestion. By default 500 and at most 1000. 457 int32 context_size = 4; 458 459 // Parameters for a human assist query. Only used for POC/demo purpose. 460 AssistQueryParameters assist_query_params = 5; 461} 462 463// The response message for 464// [Conversations.SuggestConversationSummary][google.cloud.dialogflow.v2.Conversations.SuggestConversationSummary]. 465message SuggestConversationSummaryResponse { 466 // Generated summary for a conversation. 467 message Summary { 468 // The summary content that is concatenated into one string. 469 string text = 1; 470 471 // The summary content that is divided into sections. The key is the 472 // section's name and the value is the section's content. There is no 473 // specific format for the key or value. 474 map<string, string> text_sections = 4; 475 476 // The name of the answer record. Format: 477 // "projects/<Project ID>/answerRecords/<Answer Record ID>" 478 string answer_record = 3 [(google.api.resource_reference) = { 479 type: "dialogflow.googleapis.com/AnswerRecord" 480 }]; 481 482 // The baseline model version used to generate this summary. It is empty if 483 // a baseline model was not used to generate this summary. 484 string baseline_model_version = 5; 485 } 486 487 // Generated summary. 488 Summary summary = 1; 489 490 // The name of the latest conversation message used as context for 491 // compiling suggestion. 492 // 493 // Format: `projects/<Project ID>/locations/<Location 494 // ID>/conversations/<Conversation ID>/messages/<Message ID>`. 495 string latest_message = 2 [(google.api.resource_reference) = { 496 type: "dialogflow.googleapis.com/Message" 497 }]; 498 499 // Number of messages prior to and including 500 // [last_conversation_message][] used to compile the suggestion. It may be 501 // smaller than the [SuggestSummaryRequest.context_size][] field in the 502 // request if there weren't that many messages in the conversation. 503 int32 context_size = 3; 504} 505 506// The request message for 507// [Conversations.GenerateStatelessSummary][google.cloud.dialogflow.v2.Conversations.GenerateStatelessSummary]. 508message GenerateStatelessSummaryRequest { 509 // The minimum amount of information required to generate a Summary without 510 // having a Conversation resource created. 511 message MinimalConversation { 512 // Required. The messages that the Summary will be generated from. It is 513 // expected that this message content is already redacted and does not 514 // contain any PII. Required fields: {content, language_code, participant, 515 // participant_role} Optional fields: {send_time} If send_time is not 516 // provided, then the messages must be provided in chronological order. 517 repeated Message messages = 1 [(google.api.field_behavior) = REQUIRED]; 518 519 // Required. The parent resource to charge for the Summary's generation. 520 // Format: `projects/<Project ID>/locations/<Location ID>`. 521 string parent = 2 [ 522 (google.api.field_behavior) = REQUIRED, 523 (google.api.resource_reference) = { 524 type: "locations.googleapis.com/Location" 525 } 526 ]; 527 } 528 529 // Required. The conversation to suggest a summary for. 530 MinimalConversation stateless_conversation = 1 531 [(google.api.field_behavior) = REQUIRED]; 532 533 // Required. A ConversationProfile containing information required for Summary 534 // generation. 535 // Required fields: {language_code, security_settings} 536 // Optional fields: {agent_assistant_config} 537 ConversationProfile conversation_profile = 2 538 [(google.api.field_behavior) = REQUIRED]; 539 540 // The name of the latest conversation message used as context for 541 // generating a Summary. If empty, the latest message of the conversation will 542 // be used. The format is specific to the user and the names of the messages 543 // provided. 544 string latest_message = 3 [(google.api.resource_reference) = { 545 type: "dialogflow.googleapis.com/Message" 546 }]; 547 548 // Max number of messages prior to and including 549 // [latest_message] to use as context when compiling the 550 // suggestion. By default 500 and at most 1000. 551 int32 max_context_size = 4; 552} 553 554// The response message for 555// [Conversations.GenerateStatelessSummary][google.cloud.dialogflow.v2.Conversations.GenerateStatelessSummary]. 556message GenerateStatelessSummaryResponse { 557 // Generated summary for a conversation. 558 message Summary { 559 // The summary content that is concatenated into one string. 560 string text = 1; 561 562 // The summary content that is divided into sections. The key is the 563 // section's name and the value is the section's content. There is no 564 // specific format for the key or value. 565 map<string, string> text_sections = 2; 566 567 // The baseline model version used to generate this summary. It is empty if 568 // a baseline model was not used to generate this summary. 569 string baseline_model_version = 4; 570 } 571 572 // Generated summary. 573 Summary summary = 1; 574 575 // The name of the latest conversation message used as context for 576 // compiling suggestion. The format is specific to the user and the names of 577 // the messages provided. 578 string latest_message = 2 [(google.api.resource_reference) = { 579 type: "dialogflow.googleapis.com/Message" 580 }]; 581 582 // Number of messages prior to and including 583 // [last_conversation_message][] used to compile the suggestion. It may be 584 // smaller than the [GenerateStatelessSummaryRequest.context_size][] field in 585 // the request if there weren't that many messages in the conversation. 586 int32 context_size = 3; 587} 588 589// The request message for 590// [Conversations.SearchKnowledge][google.cloud.dialogflow.v2.Conversations.SearchKnowledge]. 591message SearchKnowledgeRequest { 592 // The parent resource contains the conversation profile 593 // Format: 'projects/<Project ID>' or `projects/<Project 594 // ID>/locations/<Location ID>`. 595 string parent = 6; 596 597 // Required. The natural language text query for knowledge search. 598 TextInput query = 1 [(google.api.field_behavior) = REQUIRED]; 599 600 // Required. The conversation profile used to configure the search. 601 // Format: `projects/<Project ID>/locations/<Location 602 // ID>/conversationProfiles/<Conversation Profile ID>`. 603 string conversation_profile = 2 [ 604 (google.api.field_behavior) = REQUIRED, 605 (google.api.resource_reference) = { 606 type: "dialogflow.googleapis.com/ConversationProfile" 607 } 608 ]; 609 610 // The ID of the search session. 611 // The session_id can be combined with Dialogflow V3 Agent ID retrieved from 612 // conversation profile or on its own to identify a search session. The search 613 // history of the same session will impact the search result. It's up to the 614 // API caller to choose an appropriate `Session ID`. It can be a random number 615 // or some type of session identifiers (preferably hashed). The length must 616 // not exceed 36 characters. 617 string session_id = 3; 618 619 // The conversation (between human agent and end user) where the search 620 // request is triggered. Format: `projects/<Project ID>/locations/<Location 621 // ID>/conversations/<Conversation ID>`. 622 string conversation = 4 [(google.api.resource_reference) = { 623 type: "dialogflow.googleapis.com/Conversation" 624 }]; 625 626 // The name of the latest conversation message when the request is 627 // triggered. 628 // Format: `projects/<Project ID>/locations/<Location 629 // ID>/conversations/<Conversation ID>/messages/<Message ID>`. 630 string latest_message = 5 [(google.api.resource_reference) = { 631 type: "dialogflow.googleapis.com/Message" 632 }]; 633} 634 635// The response message for 636// [Conversations.SearchKnowledge][google.cloud.dialogflow.v2.Conversations.SearchKnowledge]. 637message SearchKnowledgeResponse { 638 // Most relevant snippets extracted from articles in the given knowledge base, 639 // ordered by confidence. 640 repeated SearchKnowledgeAnswer answers = 2; 641 642 // The rewritten query used to search knowledge. 643 string rewritten_query = 3; 644} 645 646// Represents a SearchKnowledge answer. 647message SearchKnowledgeAnswer { 648 // The type of the answer. 649 enum AnswerType { 650 // The answer has a unspecified type. 651 ANSWER_TYPE_UNSPECIFIED = 0; 652 653 // The answer is from FAQ documents. 654 FAQ = 1; 655 656 // The answer is from generative model. 657 GENERATIVE = 2; 658 659 // The answer is from intent matching. 660 INTENT = 3; 661 } 662 663 // The sources of the answers. 664 message AnswerSource { 665 // The title of the article. 666 string title = 1; 667 668 // The URI of the article. 669 string uri = 2; 670 671 // The relevant snippet of the article. 672 string snippet = 3; 673 } 674 675 // The piece of text from the knowledge base documents that answers 676 // the search query 677 string answer = 1; 678 679 // The type of the answer. 680 AnswerType answer_type = 2; 681 682 // All sources used to generate the answer. 683 repeated AnswerSource answer_sources = 3; 684 685 // The name of the answer record. 686 // Format: `projects/<Project ID>/locations/<location ID>/answer 687 // Records/<Answer Record ID>` 688 string answer_record = 5; 689} 690